Use “What do I do if…”

1. Tap What if… on the bar at the bottom (on a computer, What do I do if… on the left).
2. Find what’s happening. The cards are grouped, starting with someone seriously unwell.
3. Open the card and follow the steps in order: recognise, act now, escalate, record, afterwards. The home’s numbers to ring are on it.

In an emergency, call 999 first.

When it’s done

The card is open, with its steps in order and the home’s numbers to ring.

If it doesn’t work

• You can’t find the right card: open the nearest one and ring the person in charge.
• A number on a card is missing or wrong: tell your manager. They fill the numbers in under Key Contacts.