Send a feedback survey and use the replies

1. Open Home, then Feedback, and tap Build a survey.
2. Start from an example or write your own questions, then tap Create it.
3. Tap Show the codes. Tap Open it, then Print the codes. Residents, relatives and staff each have their own code.
4. Replies come in under Waiting for you. Tap Read and decide on each one.
5. Tap Keep it: add to Voice & Feedback, or Not this one and say why. Tap Close it on the survey when you’re done.

Nothing a person sends reaches Voice & Feedback until you keep it. Change any names to initials before you do.

When it’s done

A kept reply shows “Added to Voice & Feedback”, and it’s on the Voice & Feedback Register.

If it doesn’t work

• A code leads to a “closed” screen: the survey isn’t open. Tap Show the codes, then Open it.
• Open it isn’t there: the survey has finished or is full. Build a new one to ask again.
• A reply has a name in it: change it to initials before you keep it.