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Revoke a lost or stolen team screen

For Manager, Owner

  1. On your own phone or computer, open Settings, then Team screens.
  2. Find the screen, and check Used lately by to see whether anyone used it after it went missing.
  3. Tap Revoke, say why (lost, stolen, replaced or no longer used), then tap Revoke this screen.
  4. If you think someone saw a PIN being typed, give those people new set-up codes from Team & access.

A revoked screen is never brought back. If it turns up, set it up again as a new one.

When it’s done

It moves to Revoked screens. Anyone signed in on it is out, and its next tap says it is no longer set up for your home.

If it doesn’t work

  • There’s no Revoke button: only the Owner and Managers can revoke a screen. Ask one of them.
  • It still shows names: refresh the screen. Its next tap after the revoke stops it.
A team screen on Settings, with when it was last seen, who used it lately, and Revoke.
CareRecorda · For CQC-registered care homes in England
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