Record an incident or accident

1. Staff: open the card on What do I do if… and tap Log an incident, or tap Search everything and type Incidents. Seniors and managers: open Home, then Incidents & Learning.
2. Tap Log incident (Add on a phone).
3. Put in the date, the type and what happened. Add the shift, the resident’s initials, any harm, where it was and what you did.
4. An incident left open needs a Next update due date. Leave it blank and the app sets one from your settings. Then tap Save.

Initials only, never names. Saving it starts a follow-up checklist for that type of incident.

When it’s done

You see “Row added”, and the incident is at the top of Incidents & Learning.

If it doesn’t work

• Save stays grey: the date, the type and the description are needed.
• You spotted a mistake after saving: ask a Manager to change the row.
• Someone is hurt or in danger: deal with that first, and ring 999 if needed. Log it after.