Record a complaint

1. Seniors and managers: open Home, then Complaints & Responses. Staff: tap Search everything and type Complaints.
2. Tap Log complaint (Add on a phone).
3. Put in the date it was received and what it’s about, with initials only.
4. Tap Save. When the response is sent, a Manager taps Record the response on its row.

When it’s done

You see “Row added”, and the complaint is on Complaints & Responses.

If it doesn’t work

• Save stays grey: the date received and what it’s about are needed.
• Someone wants to complain to someone outside the home: tell the person in charge. The complaints policy says who.