Guides · Staff access

1. If your manager has given you the shift log, Your shift log shows on Today while your shift is on.
2. Tap Log it.
3. Put in how many were expected and how many are on shift, plus any sickness or agency.
4. Tap Save. Tap Change it if a number changes later.

No Your shift log on Today? It hasn’t been given to you, and someone else logs it.

1. Open Today. Staff and Seniors see Checks allocated to you. Managers and the Owner see Due today, with every check due across the home.
2. Tap Checks in the menu for every check the home runs, with today’s at the top.
3. Daily, Weekly, Monthly, Quarterly and Annually sit along the top. Tap one to see those checks.
4. Use the area buttons, or Find a check, to narrow the list.
5. Anything due today shows on Today as well, so you don’t have to look in two places.

1. On Today or Checks, tap Do it beside the check. It opens at the side.
2. Under Answer it, if all is well, tap the first answer. That records it in one tap.
3. If something’s wrong, tap the second answer and write what you found. It drafts an Action so someone puts it right. Keep it ticked, or untick it if you put it right there and then.
4. Tapped the wrong answer? Tap Undo straight away. It shows for about 10 seconds.
5. Done it again later the same day? Open the check and tap Add another entry. Use initials for residents, never names.

1. On Today, tap Raise an action under Your Actions. Or open Actions and tap Raise an action.
2. Pick the category and say what’s happened. Add a resident’s initials if it’s about one person.
3. Say how urgent it is and anything already done about it.
4. Tap Raise it. A manager gives it an owner if it isn’t yours to do.

1. On Today, Your Actions lists the ones that are yours or that you raised.
2. Tap See all Actions for the full list. On a phone, Actions is under Menu too.
3. Set Owner to Me to see only yours.
4. Tap Open on any of them to see it and add what you’ve done.

1. Tap What if… on the bar at the bottom (on a computer, What do I do if… on the left).
2. Find what’s happening. The cards are grouped, starting with someone seriously unwell.
3. Open the card and follow the steps in order: recognise, act now, escalate, record, afterwards. The home’s numbers to ring are on it.

In an emergency, call 999 first.

1. Open the invite link your manager sent you, by email or message.
2. Tap Create account. Check the email address is yours.
3. Choose a password, type it again, then tap Create account.
4. If it says Check your email, open that email and tap the link in it.
5. You land on Today. Next time, sign in with the same email and password.

The invite link lasts 7 days. If it has run out, ask for a new one.

1. Open Policies. To read and sign lists the ones waiting for you. Today shows them too.
2. Open one and read it all the way through.
3. Tick the box to say you’ve read and understood it, then tap Sign.

When a policy changes, it comes back to you to read again.

1. Sign out. On a phone, Sign out is under Menu, at the bottom. On a computer, it’s under your email at the bottom left. If you only read policies, it’s at the top right.
2. On Sign in, tap Forgot your password?
3. Put in your email and tap Send reset link.
4. Open the email, tap the link, type your new password twice and tap Save new password.

1. Sign in on your phone’s browser.
2. iPhone, in Safari: tap the Share button, then Add to Home Screen, then Add.
3. Android, in Chrome: tap the three dots at the top, then Add to home screen or Install app.
4. It opens straight to Today from then on, like any other app.