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Log a speaking-up concern, and confirm one closed

For Manager, Owner

  1. Open Team, then Speaking-Up Log.
  2. Tap Log a concern (Add on a phone).
  3. Say how it came in and what it’s about, and pick who is handling it. Their name only goes in Raised by if they agree.
  4. Tap Save. When it’s dealt with, record what happened and the feedback given, and set it to Closed.
  5. Someone other than the handler then taps Confirm it closed.

When it’s done

You see “Confirmed”, and the concern shows Closed and confirmed.

If it doesn’t work

  • It says the handler can’t be named in the concern: pick someone the concern doesn’t name.
  • Confirm it closed is refused: you handled it, so another Manager or the Owner confirms it.
The Speaking-Up Log, with Log a concern.
CareRecorda · For CQC-registered care homes in England
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