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I’ve forgotten my password

For Staff, Senior, Manager, Owner, Reader

  1. On Sign in, tap Forgot your password? under the password box.
  2. Put in the email address you signed up with and tap Send reset link.
  3. Open the email and tap the link in it.
  4. Type a new password of at least 8 characters, type it again, and tap Save new password.

The page says Reset link sent whether or not the email is on an account, so nobody can use it to find out who works here.

When it’s done

You’re signed in with the new password, and the old one no longer works.

If it doesn’t work

  • No email: look in your junk folder, and check it’s the email address your invite went to.
  • It says This link has expired or has already been used: go back to Forgot your password? and ask for a new one. Use the newest email.
  • It says The two passwords don’t match: type the new password the same way in both boxes.
Sign in, with Forgot your password? under the password box.